Privacy Policy

1. Introduction This Privacy Policy (or “Policy”) This Privacy Policy (or “Policy”) explains the data collection and protection practices of WINTERPOOLSUPPLIES.COM.

2. The Information We Collect

We obtain information about you through the means discussed below when you use our Website or use our services. The information we collect and the purposes for which we use it will depend to some extent on how you interact with WINTERPOOLSUPPLIES.COM. For example, we collect the information you provide when you purchase goods, request a refund, participate in our social networking features, subscribe to our promotional correspondence, or send us an email or feedback. If you elect to post material to any blogs or forums, or participate in our social networking features or other community boards that may be offered, then such materials may be collected and some information, including your posted pseudonym or name, may be publicly available for others to view.

We may also collect personal information from, and make some of your personal information available to, third party marketing partners for commercial or advertising purposes.

A. Information You Provide to Us:

• Contact Information such as e-mail address, name, phone number, shipping address, and billing information
• Customer service information such as questions and other messages you address to us directly through online forms, by email, over the phone, or by post; and summaries or voice recordings of your interactions with customer care
• Financial and transactional information such as credit or debit card number, verification number, and expiration date, to process payments and information about your transactions and purchases with us
• User-generated content such as comments on articles, photos, videos, audio, any information you submit in public forums or message boards, reviews and feedback or testimonials you provide
• Contact Information about others, (including personal identifiers) such as name and mailing address to send a gift. If you purchase a gift card your email address may be included in the communication sent to your friend.
• Social media information (which may include contact information, photos, location, user generated content). If you access this through a third-party connection or log-in, we may have access to any information you provide to that social network depending on your privacy settings such as your name, email address, friend list, photo, gender, location, and current city; and information you provide to us directly through our pages on social networking and blogging platforms (e.g., Facebook, Instagram, Snapchat, WordPress, and Twitter)
• Other information you choose to directly provide to WINTERPOOLSUPPLIES.COM in connection with your use of our Website or any of our services.

B. Information We Collect Automatically:

• Device information and identifiers such as IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device, advertising, and app identifiers
• Internet network and device activity data such as information about files you download, landing pages, browsing activity, content or ads viewed and clicked, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, the URL that referred you to our Website; if you share our content to social media platforms; and other web usage activity and data logged by our web servers, whether you open an email and your interaction with email content, access times, error logs, and other similar information.

3. How We Use the Information We Collect

Depending on the services you use and how you use them, we, or our service providers, may use your information to:

• Provide the services you request, including to maintain and service your account, for example to:
• Process and fulfill your transactions
• Payment processing
• Send communications that you have requested
• Provide community features and post your content
• Communicate with You & Provide Customer Service, for example to:
• Provide transactional or service communications, such as to send you an email newsletter, process refund requests, or to contact you about your account
• Respond to your requests for information
• Provide you with customer service and technical support
• Personalize your experience, for example to:
• Customize certain features,
• Deliver relevant content and to provide you with an enhanced experience based on your activities and interests
• Send you information about products and promotions offered by us, our partners, and other organizations with which we work
• Customize advertising based on your activities and interests

4. How We Share the Information Collected

WINTERPOOLSUPPLIES.COM may share or disclose information collected from and about you to other companies or individuals as set forth below.

• Service Providers We may provide access to information to vendors and affiliates that are performing services on our behalf, including fulfilling orders, managing our email lists and sending email messages on our behalf, processing payments, providing customer support, analytics providers, and performing other administrative services, in order to carry out such services.
• Our Affiliates We may share information we collect with affiliates and vendors to provide you catalogs, deliver products and provide services to you.

5. Other Sharing

In addition to the above, we may share, sell or transfer your information in connection with a merger, financing, acquisition, dissolution, bankruptcy or other proceeding involving the sale, transfer or divestiture of all or a portion of our business or assets. In such a case, the acquiring company(ies) will succeed to your information collected by us and will assume the rights and obligations regarding your information as allowed by this Privacy Policy. You acknowledge that such sharing, sales and transfers may occur and that any acquirer of your personal information in the course of such business transactions may continue to use your personal information as set forth in this Policy.

6. Online Analytics and Advertising

Delivery of Advertising and Other Content. In addition to ads and content that we serve you directly, WINTERPOOLSUPPLIES.COM may use third party advertising companies and marketing services to serve ads and other content. The ads may be based on various factors such as the content of the page you are visiting, your searches, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services and may be tailored to your interests. To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ads Settings page. We do not control these opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

Do Not Track. WINTERPOOLSUPPLIES.COM does not act on “do not track” requests from your browser.

7. Your Rights & Your Choices

Marketing Emails. If you want to stop receiving promotional e-mails from us, click on the “unsubscribe” link in any promotional email from us. Please note that once we receive your request, it may take a period of time for your opt-out to become effective.

Opt Out of Sharing of Personal Information. If you prefer not to receive our catalog, or wish to opt-out of our sharing of your information with our marketing partners, you may do so by submitting an opt-out request by email to [email protected] . Please note that we do not knowingly share the personal information of minors under 16 years of age without legally-required affirmative authorization.

Deletion. If you would like to amend, receive a copy of, or request deletion of, your personal information please send a request by email to [email protected].

8. Privacy Information for California Residents.

If you are a California resident, California law requires us to provide you with some additional information regarding your rights with respect to your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).

A. Data Access & Deletion Rights

If you are a California resident, the CCPA allows you to make certain requests about your personal information. Specifically, the CCPA allows you to request us to:

• Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information.
• Provide access to and/or a copy of certain personal information we hold about you.
• Delete certain personal information we have about you upon request.
• Provide you with information about the financial incentives that we offer to you, if any.

Verification: We will take reasonable steps to verify your identity before responding to a request, which may include, depending on your request and relationship with you verifying your name, email address, address, and/or having you respond to an email from us.

You are also permitted to designate an authorized agent to submit certain requests on your behalf. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request.

B. Notice of Right to Opt Out of Sale of Personal Information>

The California “Shine the Light” law gives residents of California the right under certain circumstances to opt out of the sharing of certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. If you would like to opt out of such sharing, you may do so by submitting a sale opt-out request by email to [email protected] or by calling us at (800) 356-3025. Please note that we do not knowingly sell the personal information of minors under 16 years of age without legally-required affirmative authorization.

The CCPA further provides you with the right to not be discriminated against (as provided for in applicable law) for exercising your access, deletion or sale opt out rights.

9. Retention of Your Information

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

10. Security

We are committed to ensuring that your financial and other information is secure. The financial information you provide is encrypted using 2048-bit RSA encryption. Our TLS Certificate is issued and verified by GoDaddy. In order to prevent unauthorized access or disclosure of any of your information, we have implemented administrative, technical and security safeguards to help prevent unauthorized access, use, or disclosure of the information we collect. However, no system can be completely secure. Therefore, while WINTERPOOLSUPPLIES.COM uses reasonable efforts to protect your information, WINTERPOOLSUPPLIES.COM cannot guarantee its absolute security, and your use of our Website and Services indicates your agreement to assume this risk.

11. Cookies

“Cookies” are text files with small pieces of data that we place on your computer when you use our Website. We use cookies to enhance your user experience on our Website. For example, we use cookies to enable you to log in, add items to the Shopping Cart, checkout and suggest products on our Website that you may be interested in. Our cookies are not shared with or used by any third parties.

12. Changes to This Privacy Policy

We reserve the right to change this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon the posting of the revised Privacy Policy. We encourage you to come back often to review any updates that we have made.


Updated August 11, 2023